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How to Crack Complex B2B Customer Service Cases with Agentforce
B2B (Business-to-Business) customer service is complex, involving multiple relationship layers, big transactions, and specific support needs that need extra attention. With fewer but larger customers,...
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3 Common Small Business Myths Debunked
Rumor has it that small and medium businesses (SMBs) aren’t ready for the big leagues. Despite their reputation for being competent and dedicated, some misconceptions about their readiness for...
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3 Ways to Responsibly Manage Multi-Agent Systems
As autonomous AI systems gain traction, businesses increasingly depend on networks of interacting agents to drive complex processes and decisions. But with the rise of these AI “teams” come questions...
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5 Customer Service Resolutions for 2025
Great organizations take the time to reflect on how they could improve – and the customer service industry is no exception. With artificial intelligence and AI agents like Agentforce bringing new and...
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5 Ways to Provide Good Customer Service: A Complete Guide
Good customer service is important — whether we’re receiving or providing it. But what is good customer service, anyway? Good customer service means meeting customer needs and expectations...
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5 Small Business Growth Strategies For 2025
For small and medium-sized businesses (SMBs), standing out in a crowded market can be difficult, especially when competing against large enterprises with a bigger budget. Today’s business buyers want...
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Digital-First Small Businesses Are Better Prepared for the Future
The digital age is here, and it’s transforming business faster than ever. To keep up, you may need to rethink how you operate, sell, and engage with customers. Traditional systems and processes just...
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Ready to Take the Next Step in Your Customer Service Career? Here are 10 New...
AI is making waves across industries, and customer service is no exception. While there’s plenty of buzz about how it’s already transforming existing customer service roles, there’s another side to...
View ArticleWhat Is Digital Labor?
A digital workforce of intelligent AI agents augments your human workforce, and transforms the way work gets done.
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From Data to Delight: Why Hyper-Personalization Is the Future of Business
Every day, consumers are flooded with ads, emails, and notifications. For businesses, this creates a critical challenge: How do you capture your target audience’s attention and keep them engaged? The...
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